外贸业务员在工作的时候，有时不知道怎么更好的去给客户发邮件，引起他的回复，推荐以下几种情况的邮件模板：

1.未付款订单的催款模板（请根据您产品的自身特点对描述内容进行修改）。

Dear xxx.

We have received your order for XXXXXXX.

However, it seems that the order has still not been paid for. Please feel free to contact me if there is anything I need to help with price, size etc.

Once payment is confirmed, I will process the order and ship it as soon as possible.

Thank you!

亲爱的xxx，

我们已收到您的XXXXXX订单。

但似乎订单仍未付款。如果有什么我需要的价格，尺寸等方面的帮助，请随时与我联系。

付款确认后，我将处理订单并尽快发货。

谢谢！

2.查看到买家付款完成的订单后，给买家发送订单确认邮件，并告知预计发货时间。

Hi xxx.

Thank you for paying for order xxxxxxxx.

We will ship your order within the next 3 days.

If you have any questions or problems, please contact us directly for assistance.

嗨，xxx，

感谢您为订单xxxxxxx付款。

我们将在接下来的3天内发货。

如果您有任何疑问或问题，请直接与我们联系以寻求帮助。

3.填写了发货通知后通知买家当前状况（订单号，发货单号，运输方式和发货日期）。

Hello, xxx.

We are pleased to inform you that we have placed your order! You can track its progress using the following tracking number: xxxxxxx.

You can also track the delivery of your order yourself at: www.xxxxx.com. Your order usually takes around 30 days to arrive, but as this is the peak shopping season and logistics companies are very busy, some orders can take a long time to arrive.

If you have any questions or problems, please contact us directly for assistance.

你好，xxx，

我们很高兴告诉您我们已经下达了您的订单！您可以使用以下跟踪编号跟踪其进度：xxxxxx。

您也可以在以下位置自己跟踪订单的交付情况：www.xxxxx.com。您的订单通常需要30天左右的时间，但是由于这是购物旺季，物流公司非常忙，有些订单可能会花很长时间才能到达。

如果您有任何疑问或问题，请直接与我们联系以寻求帮助。

4.超过5天尚未更新物流信息，让买家再等待。

Dear xxx.

As you know, this is the busiest part of the shopping season and the logistics companies are running at maximum capacity.

Your receiving information has not yet been updated, but please rest assured - we will inform you as soon as the update is available.

Thank you for your patience!

亲爱的xxx，

众所周知，这是购物旺季中最繁忙的部分，物流公司正以最大的产能运转。

您的收货信息尚未更新，但请放心-我们会在更新可用后立即通知您。

感谢您的耐心等待！

5.货物退回，换物流方式重新给买家发货，并延长收货时间。

Hello, xxx.

Due to the overwhelming demand for logistics this shopping season, the initial dispatch has failed.

Don't worry we have sent your order to another logistics company. You can track the new delivery of your order at: www.xxxxx.com.

We have also extended the time for you to confirm your delivery.

If you have any questions or problems, please contact us directly for assistance.

你好，xxx，

由于本购物季对物流的压倒性需求，最初的派送失败了。

不用担心 我们已经向另一家物流公司发送了您的订单。您可以在以下位置跟踪您的订单的新交货：www.xxxxx.com。

我们还延长了您确认交货的时间。

如果您有任何疑问或问题，请直接与我们联系以寻求帮助。

6.长期在途，确认是否收到货物，减少买家未收到的费用。

Hello, xxx.

Please don't worry if you haven't received your order yet. We've just checked the tracking information and it's on its way!

If you haven't received your parcel, there's no need to worry about your money or purchase, we will resend your order or you can request a full refund.

If you have any questions or problems, please contact us directly for assistance.

你好，xxx，

如果您尚未收到订单，请不要担心。我们刚刚检查了跟踪信息，它就在路上！

如果您没有收到包裹，也不必担心您的钱或购买，我们将重新发送您的订单，或者您可以申请全额退款。

如果您有任何疑问或问题，请直接与我们联系以寻求帮助。

7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷。

Hello, xxx.

We have checked the tracking information and found that your parcel is still in transit. This is due to the unusually high demand for logistics during this shopping season. We have also extended the time for you to confirm delivery.

If you have any questions or issues, please contact us directly for assistance rather than submitting a refund request. We aim to resolve all issues as quickly as possible!

Thank you!

你好，xxx，

我们检查了跟踪信息，发现您的包裹仍在运输中。这是由于本购物季对物流的需求异常旺盛。我们还延长了您确认交货的时间。

如果您有任何疑问或问题，请直接与我们联系以寻求帮助，而不是提交退款请求。我们的目标是尽快解决所有问题！

谢谢！

8.客户投诉产品质量有问题（表示退款意向，并愿意配合解决问题，承诺下次购买能给予折扣），请根据订单实际情况进行更改。

亲爱的xxx，

得知此消息我感到非常遗憾。既然我仔细检查了订单和包装，以确保一切都完好？我认为在运输之前，可能在运输过程中发生了损坏。

但是给您带来的不便，我仍然感到非常抱歉。我保证，下次您从我们这里购买商品时，我会给您更多折扣，以弥补这一差额。

感谢你的理解。

9.货物断货，推荐类似产品（建议大家及时把断货的商品下架）。

Hello, xxx.

We have checked the tracking information and found that your parcel is still in transit. This is due to the unusually high demand for logistics during this shopping season. We have also extended the time for you to confirm delivery.

If you have any questions or issues, please contact us directly for assistance rather than submitting a refund request. We aim to resolve all issues as quickly as possible!

Thank you!

亲爱的xxx，

很抱歉，您订购的商品目前无货。我将与工厂联系以查看何时可以再次使用。我想推荐其他类似风格的商品。希望你也喜欢他们。您可以点击以下链接以检出它们XXXXXX。如果有什么我可以帮助的，请随时与我们联系。

谢谢！

10.折扣产品推荐。

Dear xxx.

Thank you for your message. Well, if you buy XXXX items at the same time, we can offer you a discount of XXX%. After confirming your payment, we will ship your order promptly. If you have any other questions, please feel free to contact us.

Thanks and greetings!

亲爱的xxx，

感谢您的留言。好吧，如果您同时购买了XXXX件商品，我们可以为您提供XXX％的折扣。确认您的付款后，我们会及时为您发货。如果您有其他任何疑问，请随时与我们联系。

谢谢与问候！

11.买家议价（填写希望买家购买的件数和您所能提供的折扣）。

Dear xxx.

Thank you for your interest in our items. I am afraid we are unable to offer you a bargain low price as the prices we offer have been carefully calculated and our margins are already very limited. However, if you order more than XXXX pieces at a time, we can offer you a discount of XXX%. If you have any further questions, please let me know.

Thank you!

亲爱的xxx，

感谢您对我们的物品感兴趣。恐怕我们无法为您提供讨价还价的低价，因为我们提供的价格已经过精心计算，而且我们的利润率已经非常有限。但是，如果您一次订购多于XXXX件，我们可以为您提供XXX％的折扣。如果您还有其他疑问，请告诉我。

谢谢！

12.向买家推荐新品（圣诞节/新年等节日畅销产品推荐）。

Dear xxx.

With Christmas/New Year/...... approaching, we see a huge potential market for XXXXXXXXXXXXX. Due to their high profit margins, many customers are buying them on eBay or in retail shops for resale. We have a large quantity of XXXXXXXXXXX. please click on the link below to check them out XXXXXXXXXXX. if you order 10 or more at a time, the wholesale price is XXX.

Thank you.

亲爱的xxx，

随着圣诞节/新年/……的临近，我们发现XXXXXXXXXX具有巨大的潜在市场。由于其高利润率，许多客户正在eBay或零售商店购买它们以进行转售。我们有大量的XXXXXXXX。请点击以下链接以检出他们XXXXXXXXXX。如果您一次订购10件以上，则批发价为XXX。

谢谢。

13.货物在海关。

Hello, xxx.

We have checked the tracking information and found that your parcel has now arrived at the customs office in your country. Please let us know as soon as your order has arrived at your delivery address. If your parcel is experiencing any delays at customs, please contact them to resolve any issues.

Thank you!

你好，xxx，

我们检查了跟踪信息，发现您的包裹现在已经到达您所在国家的海关。请在您的订单到达您的收货地址后立即通知我们。如果您的包裹在海关遇到任何延误，请与他们联系以解决任何问题。

谢谢！

14.货物已经处于签收状态，提醒买家确认收货。

Hello, xxx.

The tracking information indicates that you have received your order! Please ensure that your item is in good condition and then confirm satisfactory delivery. If you have any questions or problems, please contact us directly for assistance rather than submitting a refund request. We aim to resolve all issues as quickly as possible!

Thank you!

你好，xxx，

跟踪信息表明您已收到订单！请确保您的物品完好无损，然后确认满意的交货。如果您有任何疑问或问题，请直接与我们联系以寻求帮助，而不是提交退款请求。我们的目标是尽快解决所有问题！

谢谢！